Terms & Conditions
at duikersdrift Winelands Country Escape
Terms
Important Information For Your Visit
To ensure an enjoyable stay for all of our guests, please take note of the important information below.
Terms
House Rules
- Check-in is from 2pm - 7pm. Late check-in by prior arrangement only.
- Check-out is at 10am. Late check-out is subject to availability and by prior arrangement only.
- Our cottages are not self-catering. We offer meal baskets which can be ordered in advance, or guests may dine at the on-site restaurant or another restaurant of their choosing. The outdoor cottage fireplaces may only be used for braais/ barbecues with braai baskets purchased from Duikersdrift.
- As we are situated in a high fire risk area, please do not leave fires or cigarettes unattended. Ensure that fires are extinguished with water before going to bed, and that cigarettes are properly extinguished in the ashtrays provided. Ensure that children do not have access to matches and lighters, and are not left unattended around fires.
- We regret no pets are allowed in our cottages. However, we welcome restaurant guests to bring well-behaved and well-socialized dogs for outdoor seating. Please ensure that dogs are kept on a leash, and remember to clean up after your furry companions.
- The swimming pool is exclusively available for use by overnight guests. We kindly request that restaurant guests respect all designated areas reserved for overnight guest use as indicated by the signs.
- For the comfort and security of our guests, only registered guests are permitted in the cottages and no visitors are allowed, unless with prior arrangement and approval by management.
- No smoking is permitted inside of the cottages and other interior spaces. Due to fire risk, all guests and visitors may only smoke in designated smoking areas and must make use of the ashtrays provided.
- Please make sure that no litter, including cigarette butts, is left anywhere on the farm.
- Please respect the peace and quiet for all guests. No loud noise or loud music is permitted in the cottages.
- The use of open-flame, such as candles, in the cottages is strictly prohibited.
- While we trust that you'll exercise care during your stay, we reserve the right to invoice you for any damage or breakages which we consider to be deliberately or recklessly caused, missing items, and/or the cost of the cottage for any period in which the room is deemed unusable due to damage.
- The use of drones is not permitted unless with prior arrangement and approval by management.
- The use of glitter and confetti at functions is unfortunately not permitted.
- Please note that we do not have a dedicated reception or 24-hour staff available. Emergency contact numbers will be provided to guests upon arrival.
Terms
Safety
- The speed limit on the farm is 20km/h - please watch out for other vehicles, pedestrians, children, and animals.
- Please be aware that our swimming pool has a depth of 1.8 meters and is not covered. For the safety of children, parental supervision is required at all times near the pool area. Additionally, we request that no glass objects be brought into the pool for the safety of all individuals.
- We have several resident farm animals, such as donkeys, cows, and horses. To ensure the safety of both guests and animals, guests are not permitted to enter the paddocks. Children who would like to visit the farm animals should do so under adult supervision.
- Parents and/or adults are responsible for the supervision and safety of children in their care at all times.
- Snakes are present on our farm, as is typical in many parts of South Africa. While snake sightings are infrequent and the risk of bites is low, we advise guests to watch where they walk, stay on designated paths, and avoid walking through tall grass to minimize the possibility of encountering a snake.
Terms
Payment
- 50% deposit is required in advance to secure cottage bookings. Please email proof of payment to res@duikersdrift.com within 48 hours of booking.
- Any outstanding balances must be paid one week (7 days) prior to arrival.
- Payment can be made via EFT or credit card via Paybridge. We regret that American Express or Diners Club cards are not accepted.
- The ID/Passport of the cardholder is required at check-in, and the credit card used for online payment must be presented at check-in.
Terms
Cancellation & Postponement
- All cancellations and/or amendments must be made in writing.
- If cancelling 7 days before arrival, forfeit 100% of the booking total.
- If cancelling 14 days before arrival, forfeit 50% of the booking total.
- No refund is available for "no-shows" (non-arrivals without written cancellation).
- In the event of a premature departure, the full extent of the stay as originally booked and confirmed will be charged.
- Postponement may be requested but is subject to availability and may incur an additional fee.
Terms
General
- We reserve the right to amend these terms & conditions at any time without prior notice, and these amendments apply to all of our listings directly or indirectly made available through any channel or platform whatsoever.
- By accessing, browsing and using our website or any of our listings through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to these terms and conditions.
- Rates are per cottage, per night and are subject to change without prior notice. We reserve the right to alter or amend tariffs and tariff periods without prior notice.
Terms
Indemnity
RELEASE OF LIABILITY AND WAIVER OF CERTAIN LEGAL RIGHTS
By entering Duikersdrift Winelands Country Escape, staying on its premises or utilizing any of its facilities you do so entirely at your own risk.
You, on behalf of yourself and your dependants, knowingly waive, release, indemnify, hold harmless, forever discharge and absolve the owners, directors, officers, management, employees, agents, contractors, volunteers, associated entities or persons acting for or on their behalf (“hereinafter referred to as “the Parties”), from and against any and all claims, expenses, liabilities, losses or damages, irrespective of whether as a result of any act or omission of any person or from any cause whatsoever.
The Parties will not be liable for any claims, expenses, liabilities, losses or damages, including but not limited to, injury, illness, paralysis, death, loss, loss of or damage to property, whether as a result of negligence or any cause whatsoever.
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