Privacy policy

1. Introduction

Duikersdrift Winelands Country Escape (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make use of our products and services. We are the “responsible party” for the purposes of POPIA.

2. What Personal Information We Collect

We may collect the following types of personal information from you:

Contact Details: Name, billing address, delivery address, phone number, email address.
Transactional Data: Information about the Goods or Services you have ordered, payment history, and communications between us.
Booking Data: Identification documents (for accommodation check-in), vehicle registration number.
Technical Data: Internet Protocol (IP) address, browser type, operating system, and browsing behaviour on our website.
Special Personal Information: We only collect special personal information (such as biometric data) with your explicit consent, or where permitted by law.

3. How We Collect Your Personal Information

We collect personal information directly from you when you:

Visit our website.
Register for an account.
Place an order for Goods or book accommodation.
Subscribe to our newsletter.
Contact us with an enquiry or complaint.
Complete a survey or provide feedback.

4. Purpose of Processing

We will only process your personal information for lawful purposes, specifically:

To fulfil your orders and manage your accommodation bookings.
To process payments and prevent fraud.
To communicate with you regarding your transactions.
To send you marketing communications, only with your express consent (opt-in).
To comply with legal obligations (e.g., accounting records, liquor licensing laws).
To improve our website, products, and services through aggregated data analysis.

5. Disclosure of Information to Third Parties

We may share your information with third parties only for the purposes stated above, including:

Service Providers: Couriers / delivery services, payment gateways, IT service providers.
Legal Compliance: If required by law or to protect our rights.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. All third parties are contractually obliged to treat your information in accordance with POPIA.

6. Security of Your Personal Information

We have implemented appropriate technical and organisational security measures to protect your personal information against loss, theft, and unauthorised access. This includes Secure Sockets Layer (SSL) encryption on our website. Despite these measures, no online transmission is completely secure, and we cannot guarantee absolute security.

7. Retention of Personal Information

We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (e.g., retaining records for the prescribed period required by tax law).

8. Your Rights Under POPIA

You have the following rights regarding your personal information:

Right to Access: You may request a copy of the personal information we hold about you. We will provide this information free of charge, unless the request is manifestly unfounded or excessive.
Right to Rectification: You may request that we correct or update any inaccurate or incomplete information.
Right to Objection: You may object to the processing of your personal information for direct marketing purposes at any time.
Right to Erasure: You may request that we delete your personal information, subject to certain legal exceptions.

To exercise any of these rights, please contact our Information Officer using the details below.

9. Marketing Communications

We will only send you marketing emails, SMSs, or other electronic communications if you have provided us with your consent to do so. You may opt out of receiving these communications at any time by clicking the “unsubscribe” link in the email or by contacting us

10. Complaints

If you believe we have not complied with POPIA, please contact our Information Officer. You also have the right to lodge a complaint with the Information Regulator (South Africa) :
Website: https://www.justice.gov.za/inforeg/
Email: inforeg@justice.gov.za

11. Contact Details (Information Officer)

If you have any questions or wish to exercise your rights, please contact our Information Officer at:

Email: res@duikersdrift.com
Phone: +27 (0)66 236 4122
Physical Address: Duikersdrift Winelands Country Escape, Old Drostdy Avenue, Portion 31 Farm 108, Tulbagh, Western Cape, South Africa, 6820.